Most Frequently Asked Questions
- Who is Smooth Fitness?
- Can I see your units in stores?
- Do I pay sales tax?
- How does delivery work?
- How long does it take to get to me?
- Do I have to be home to accept delivery?
- When will my order be delivered?
- How will I know when my unit is being delivered?
- Will the driver bring the unit to my garage?
- Who services the unit should it need repairs in the future?
- Is my warranty transferable?
- Are the warranties valid in a gym, school, or office building?
- Do you ship to Alaska or Hawaii?
- Do you ship to Canada?
- What is the power requirement and do I need a dedicated outlet for my treadmill?
A: We’re the #1 seller of quality fitness equipment on the web selling fitness equipment online for over 15 years. We began as a single fitness specialty store in Philadelphia, Pa., over 25 years ago. Our equipment has received numerous top ratings by many consumer publications and websites such as Runner’s World, Prevention Magazine, Consumer Guide, About.com, and many more. See more of our industry reviews and awards.
A: Our treadmills, elliptical machines and exercise bikes are only available online; this keeps the 50% dealer mark-up out of our prices. When you purchase a unit from a local dealer, you’re paying that local dealer a huge mark-up to cover their overhead costs. Just like other purchases such as computers, we’ve developed a manufacturer-direct selling model in order to pass the savings onto our customers. This enables you to purchase a comparable model that you may have seen in a local fitness store for considerably less.
A: We do not charge you any sales tax unless you are having your unit shipped to Pennsylvania, New Jersey, Connecticut and Nevada.
A: Our delivery agent will call you prior to delivery to schedule a day and a window of time for your delivery. Depending on what delivery method you chose, it’s a good idea to have someone available to help you with your delivery.
A: Shipping takes between 7-9 business days to your local delivery agent depending on the destination and delivery option. If you live in a remote area or if you chose an upgraded delivery option, it may take an additional week.
A: Yes, you will need to sign for your delivery. If you selected curbside delivery, you will need to bring the unit from the truck into your home.
A: Deliveries are made Monday – Friday, typically between 9am and 5pm. In some areas, the delivery agent may only come into your area on certain days of the week, but they will call you prior to delivery to arrange the day and delivery window.
A: Our delivery agent will call you in advance to schedule a day and window of time for your delivery.
A: No, if you order curbside delivery you will be responsible to bring the unit from the truck into the area you choose. You can however order In Room delivery and a two man delivery crew will bring the unit into the room of your choice, this is our recommended delivery method.
A: We have hundreds of independent service technicians across the country that will service your unit. Should you ever have an issue with your unit, you simply call into our service department, they will trouble shoot your issue over the phone and dispatch a service tech to your home to service your unit.
A: Like most manufactures our warranty is not transferable, it is valid only for the original purchaser.
A: No, our units are residential units and the warranty is only valid in a residential setting.
A: We don’t ship to Alaska or Hawaii but we can arrange to ship to a freight forwarder for you. We do have service providers in Hawaii but not in Alaska. We do provide parts support during your warranty period; you will just be responsible for UPS charges. To find out more information, please call one of our Fitness Consultants at
A: Yes! You can click on the Canadian flag at the top of the page to access our Canadian site or click here.
A: Our treadmills use a normal 110-volt circuit, and have a grounding plug. GFCI/AFCI outlets and GFCI/AFCI Circuit Breakers are NOT recommended for use on this product. GFCI outlets and GFCI/AFCI Circuit Breakers may cause this equipment to function improperly.
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