Customer Service

Smooth Fitness is dedicated to providing a superior level of customer service. This area of the web site is designed to provide additional information to help you with the purchase and enjoyment of your elliptical trainer or treadmill. If you don’t find what you’re looking for here, please email or call our customer service team who will be happy to help you with any of your questions.

Service/Parts Contact Info:

  • E-Mail:
  • Service/Parts Hot Line: (888)-800-1167
    • SitNCycle: Option 1
    • Smooth Fitness Service (Parts, Warranty, Technical Support): Option 2

Customer Service Contact Info:

Customer Service Phone Hours: (ET)

  • Monday - Thursday: 8:30AM - 7:30PM
  • Friday: 8:30AM - 6PM
  • Saturday & Sunday: closed

We're sure that you'll find our equipment equals the top manufacturers in quality, and exceeds them in value. We're proud of the quality of our treadmills, ellipticals, exercise bikes, and home gyms and want you to enjoy them for years. This is why we provide industry-leading warranties and a 60-day money back guarantee. For more information, please explore the links on the left hand side of this page.

We also want to help you achieve your workout goals, so please check out the fitness articles, fitness tips and tools sections of our web site.

Smooth Fitness | Treadmills & Ellipticals

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