Online Customer Support

Browse our convenient online customer support information below. If you have any questions not answered here or would just like more personal assistance simply give our customer service team a call at 1-888-800-1167.

Customer Service Center
Get customer service contact information, phone numbers and hours.
Smooth Fitness has many options available for the purchase of our award-winning treadmills, elliptical trainers and exercise bikes.
Guarantee and Return Policy
Read about the full satisfaction guarantee on all of our products and return policies.
Ordering Information
Want to order a piece of equipment? Check out how to.
Order Tracking
Check the status of your purchase.
Service Requests
In order to help you quickly and efficiently, submit a service request.
How long will your unit take to arrive? Read about our shipping information here.
Get the answers to the most frequently asked questions.
Customer ID Lookup
Need your customer ID? Enter your information to look it up instantly.
Delivery and Installation
With curbside, in-room and turn-key delivery options, we can meet anyone´s delivery needs.
Product Manuals
Learn about all of our products, including features and specifications to choose the best machine for you.
Need Parts?
If you need parts for Smooth Fitness exercise equipment, visit
Smooth Fitness | Treadmills & Ellipticals

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