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Frequently Asked Questions
A: We’re the #1 seller of quality fitness equipment on the web selling fitness equipment online for over 8 years. We began as a single fitness specialty store in Philadelphia, Pa., over 20 years ago. Our equipment has received numerous top ratings by many consumer publications and websites such as Runner’s World, Prevention Magazine, Consumer Guide, About.com, and many more. See more of our industry reviews and awards here. Q: Can I see your units in stores? A: Our treadmills, elliptical machines and exercise bikes are only available online; this keeps the 40%-45% dealer mark-up out of our prices. When you purchase a unit from a local dealer, you’re paying that local dealer a huge mark-up to cover their overhead costs. Just like other purchases such as computers, we’ve developed a manufacturer-direct selling model in order to pass the savings onto our customers. This enables you to purchase a comparable model that you may have seen in a local fitness store for considerably less. A: We do not charge you any sales tax unless you are having your unit shipped to Pennsylvania or Indiana. A: Our delivery agent will call you prior to delivery to schedule a day and a window of time for your delivery. Depending on what delivery method you chose, it’s a good idea to have someone available to help you with your delivery. Q: How long does it take to get to me? A: Generally deliveries will be made within 7-10 business days. If you live in a remote area or if you chose an upgraded delivery option, it may take an additional week. Q: Do I have to be home to accept delivery? A: Yes, you will need to sign for your delivery. If you selected curbside delivery, you will need to bring the unit from the truck into your home. Q: When will my order be delivered? A: Deliveries are made Monday – Friday, typically between 9am and 5pm. In some areas, the delivery agent may only come into your area on certain days of the week, but they will call you prior to delivery to arrange the day and delivery window. Q: How will I know when my unit is being delivered? A: Our delivery agent will call you in advance to schedule a day and window of time for your delivery. Q: Will the driver bring the unit into my garage? A: No, if you order curbside delivery you will be responsible to bring the unit from the truck into the area you choose. You can however order In Room delivery and a two man delivery crew will bring the unit into the room of your choice, this is our recommended delivery method. Q: Who services my unit should it need repairs in the future? A: We have hundreds of independent service technicians across the country that will service your unit. Should you ever have an issue with your unit, you simply call into our service department, they will trouble shoot your issue over the phone and dispatch a service tech to your home to service your unit. Q: Is my warranty transferable? A: Like most manufactures our warranty is not transferable, it is valid only valid for the original purchaser. Q: Is my warranty valid outside of the United States? A: No, our warranties are only valid inside of the 48 states of the U.S. (we will provide parts support to Alaska and Hawaii; you are responsible for UPS charges). Q: Are the warranties valid in a gym, school, or office building? A: No, our units are residential units and the warranty is only valid in a residential setting. Q: Do you ship to Alaska or Hawaii? A: We don’t ship to Alaska or Hawaii but we can arrange to ship to a freight forwarder for you. We do not have service techs in Alaska or Hawaii but we will provide parts support during your warranty period; you will just be responsible for UPS charges. To find out more information, please call one of our Fitness Consultants at A: Yes! You can click on the Canadian flag at the top of the page to access our Canadian site or click here.
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