Customer Service Representative
SmoothFitness.com, the largest volume seller of quality exercise equipment on the Internet, with over 20 years of proven success is seeking experienced sales professionals for their call center. Ideal candidates for the customer service representative positions are ones who are energetic, motivated and like a challenge.
Description:
Handle any customer’s issue after placing an order such as tracking, delivery scheduling, freight damage, delivery problem, shipping issues, and some initial service calls from assigned customers
Responsibilities:
- Communicate via phone and email with customers to handle any issues a customer encounters after a purchase.
- Pay freight bills and track problems with freight companies to deduct from freight bills
- Enter local deliveries
- Receive inbound calls from customers and properly solve the customers' issues or direct them to the proper department
- Communicate with freight companies on the customers behalf to handle any tracking or scheduling issues
- Handle first level complaints from customers with shipping delays and damages, issuing an initial remedy or credit
- Follow up with credits issued to customers
- Smooth is an Equal Opportunity Employer and offers a rich benefit plan. All resumes should be sent to salescareers@smoothfitness.com. Local to King of Prussia, Pennsylvania candidates need only apply.
Canada
